Terms of service

1. Acceptance of Terms

By accessing or using our website and purchasing our products, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website or services.

2. Use of the Website

You agree to use this website only for lawful purposes and in a manner that does not infringe the rights of, restrict, or inhibit anyone else’s use of the website.

3. Intellectual Property

All content on this website, including but not limited to graphics, images, logos, product designs, text, and branding, is the property of Aura LDN and is protected by intellectual property laws.

You may not copy, reproduce, modify, republish, transmit, or distribute any material from this website without our prior written consent. All rights are reserved.

4. Product Usage

Aura LDN products are intended to be used as instructed.

Our atomisers are designed to hold fragrances only. Aura LDN is not liable for damage caused by misuse, improper filling, accidental damage, or the use of incompatible liquids.

As our products contain natural bamboo, variations in colour, grain, and texture may occur. These natural variations are not considered defects and make each product unique.

5. Pricing and Payments

All prices are displayed in GBP (£) unless otherwise stated.

Payments must be made in full before products are dispatched. We use third-party secure payment processors to handle all transactions.

We reserve the right to change prices at any time without prior notice.

6. Shipping & Delivery

We aim to dispatch products promptly; however, shipping times may vary depending on your location and the courier used.

Aura LDN is not responsible for delays caused by postal services, couriers, customs, or circumstances beyond our control.

For more information, please refer to our Shipping Policy.

7. Refund Policy

Returns and refunds are only accepted for damaged or faulty items reported within 7 days of delivery.

To request a return, please email us at auraldn1@outlook.com with:

  • Your order number

  • A description of the issue

  • Clear photos showing the damage or defect

For full details, please refer to our Refund Policy.

8. Limitation of Liability

To the fullest extent permitted by law, Aura LDN shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

Nothing in these Terms & Conditions excludes or limits your statutory rights under applicable consumer protection laws.

9. Modifications

We reserve the right to update or modify these Terms & Conditions at any time without prior notice.

Your continued use of the website after any changes indicates your acceptance of the updated Terms.

10. Governing Law

These Terms & Conditions are governed by the laws of the United Kingdom.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Contact

If you have any questions or concerns regarding these Terms & Conditions, please contact us at:

Email: auraldn1@outlook.com

Aura LDN
Two Scents. One Aura.